Terms of Service
Please ensure you have read our Terms of Service before making a purchase.
Last updated: 13/06/2026
1. General Terms and Conditions
IMPORTANT: By registering an account and/or using our services, you (the "User") confirm that you have read, understood, and agree to be bound by these Terms and Conditions. Key Introduction: • These General Conditions define the terms of use for www.rhqnetwork.biz. • Accessing and navigating this site constitutes your explicit consent to these provisions. • Our services are digital in nature and are delivered immediately upon activation.
2. Intellectual Property Rights
RHQ-NETWORK (Patrunjel Claudia Elena P.F.A.) holds all proprietary rights to the software applications and website content. Usage Restrictions: • You may not redistribute, sell, decompile, or disassemble our software. • All information, products, and applications are the exclusive property of RHQ-NETWORK. • Copying, modifying, or commercializing any content without written consent is strictly prohibited. • Access to the information provided on our website is free of charge for informational purposes.
3. Disclaimer and Limitation of Liability
RHQ-NETWORK provides services based on available technology and does not guarantee: • Absolute avoidance of service interruptions or difficulty in use. • That our systems will never negatively affect other third-party systems. • The total absence of viruses or harmful components on the website (though we strive for maximum security). Liability Limits: • RHQ-NETWORK is not responsible for direct or indirect damages resulting from website use. • All promotional information (prices, campaigns, technical specs) is for informational purposes only. • Content on this site does not constitute a firm contractual offer without further specific agreements.
4. Personal Information and Data Usage
Identification Requirements: • Any user wishing to purchase services must provide real and accurate identity information. • We collect personal data (name, address, telephone, email) to generate legal invoices and identify you for technical support. Data Processing (GDPR): • Information provided through the site is stored and processed electronically. • By using this site, you consent to the processing of your data for market research, promotional materials, and support ticket resolution. • RHQ-NETWORK maintains strict confidentiality of all user data in accordance with GDPR directives.
5. Official Support Channels
We provide assistance through two official channels: 1. Billing Support: Accessible through our official Billing Panel for payments and account-related issues. 2. Discord Support: Real-time technical assistance on our official Discord server for development and scripting queries. Technical Access: • Support is available 24/7 for hosting infrastructure issues. • RHQ-NETWORK reserves the right to access client files for troubleshooting, testing, and resolving technical problems. • Client files will never leave our internal infrastructure without explicit user consent.
6. Scope of Digital Services
Digital Product Nature: • RHQ-NETWORK provides the following hosting and infrastructure services: VPS Hosting (Linux & Windows), Game Server Hosting, Web Hosting, Dedicated Servers, DDoS Protection, and Colocation. • Game Servers are delivered via Pterodactyl panel. Web Hosting is managed through Plesk panel. VPS and Dedicated Servers include full root/admin access. • Since services are strictly digital, no physical shipping or material support is required.
7. Acceptable Use Policy (AUP)
Intended Use: • Services must only be used for their intended purpose as described on the product page at the time of purchase. • VPS services are provided with full root access for Linux or administrator access for Windows. Performance is guaranteed only within the specifications of the selected plan. • Game Servers are managed through Pterodactyl panel and must be used for supported game hosting only. • Web Hosting plans are managed through Plesk and must be used for website hosting and related web applications. Infrastructure Integrity: • We reserve the right to block ports or suspend services that endanger our network integrity or violate our policies. • Clients must not use services in a way that negatively impacts other users on the same infrastructure.
8. Detailed Usage Guidelines
Industry Focus: • Services are provided primarily for Gaming and Web-based activities. • Specific game-optimized panels are pre-configured for maximum performance and security. Network Reliability: • All services feature advanced DDoS protection capable of mitigating large-scale attacks. • While our custom 3-layer filtering mitigates most attacks, clients acknowledge that no firewall is 100% infallible.
9. Security Scanning and Monitoring
Infrastructure Protection: • RHQ-NETWORK may scan associated IP addresses to detect and prevent DDoS attacks. • These scans identify traffic patterns and do not involve collecting personal traffic data. Statistical Tracking: • We monitor the total number of active players for statistical and improvement purposes. • This data is aggregated and used exclusively to enhance network performance.
10. Refund and Cancellation Policy
European Union Directives: • Per EU Directive 2011/83/EU, the 14-day "reflection period" does not apply to digital content once delivery has begun. • Services with "Active" status are generally non-refundable. Cancellation Terms: • Clients are responsible for canceling services before the next renewal date. • Renewals are automatic and processed from existing credit or the original payment method. • Internal account credit is non-refundable and non-convertible to real funds.
11. Technical Information and Maintenance
System Maintenance: • Services may experience temporary downtime due to scheduled or emergency maintenance. • While most maintenance is announced in advance, some critical updates may require immediate action. Pricing and Termination: • Prices are subject to change; new rates will be visible on upcoming invoices. • Clients are not obligated to pay if they disagree with price updates and may cancel immediately. • Data safety is the client's responsibility; RHQ-NETWORK does not provide automated backups for all services.
12. Legal Data Retention and Compliance
Data Policies: • Support tickets are recorded and stored per GDPR requirements. • Clients may request the deletion of their personal information at any time. Legal Exceptions: • Compliance with accounting laws requires us to keep billing documents for 10 years. • Account deletion request will result in immediate termination of services as we can no longer maintain the contract.
13. Zero Tolerance on Illegal Activities & Abuse
Network Security & Prohibited Uses: • The use of our services for illegal activities is strictly prohibited. This includes, but is not limited to: hosting malware, phishing pages, botnets, participating in DDoS attacks, spamming (unsolicited email), or unauthorized cryptocurrency mining. • Any service found violating these rules will be immediately suspended and terminated without warning, and no refunds will be issued. • RHQ-NETWORK reserves the right to report illegal activities to the relevant law enforcement authorities and provide them with necessary user data.
14. Data Loss & Liability Waiver
Client Responsibility for Backups: • While RHQ-NETWORK utilizes enterprise-grade hardware with redundant arrays, the client is 100% responsible for maintaining their own off-site backups. • In the event of a catastrophic hardware failure, natural disaster, or data corruption, RHQ-NETWORK cannot be held liable for any data loss, lost profits, or business interruption. • We provide the infrastructure; the data integrity remains the sole responsibility of the client.
15. Chargebacks & Payment Disputes
Zero Tolerance for Fraud: • Initiating a chargeback or payment dispute via PayPal, Stripe, or your bank without prior communication with our support team is considered fraud. • Any chargeback will result in the immediate and permanent termination of all active services and the closure of your account. • RHQ-NETWORK reserves the right to forward fraudulent payment details to third-party collection agencies or fraud-prevention databases.
16. Indemnification (Hold Harmless)
Legal Shield: • You agree to indemnify, defend, and hold harmless RHQ-NETWORK, its owners, and employees from any claims, damages, liabilities, costs, or lawsuits arising from your use of our services. • This includes copyright infringement claims (DMCA) filed against content hosted on your servers.
17. Account Suspension & Termination Rights
Absolute Discretion: • RHQ-NETWORK reserves the right to suspend, restrict, or terminate any service or account at any time, with or without notice, if we believe the user has violated any of our Terms of Service. • Abusive behavior, threats, or harassment directed towards our support staff will result in immediate account termination.
18. SERVICE LEVEL AGREEMENT (SLA)
RHQ Network guarantees a 99.1% monthly service availability. This commitment ensures that our infrastructure remains robust and reliable for all hosted services. Detailed terms regarding uptime, credits, and exclusions can be found on our official SLA page. Please note that higher SLA tiers (e.g., 99.9%+) are exclusive to Colocation services and enterprise solutions, governed by individual legally binding contracts.